A loud crack split through the low murmur of the coffee shop. She had momentarily lost her grip upon the mug and it had dropped straight down shattering bits of ceramic across the floor. To her great relief the mug had been vacant of the scalding hot agent of morning need, which moments later it would have contained, as it slipped from her hand. It was her first week and this was her first casualty of the learning curve. She quickly searched for a broom and a dustpan.